Our Website/App is a general audience site, and we do not knowingly collect personal information from children under the age of 18.
How you can access your information
How we protect your personal information
We take security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure.
We want you to feel confident using our Website/App to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure.
Information we collect about you
In general we may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our Website/App, the information may be sent to servers located in the Australia and other countries around the world.
We may collect and store any personal information you enter on our Website/App or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and in addition, for professionals, your credit card number and other personally identifiable information. We also may request information about your interests and activities, your gender and age, and other demographic information
We may also periodically obtain both personal and non-personal information about you from other business partners, contractors and other third parties. Examples of information that we may receive include (but are not limited to): updated delivery and address information, purchase history, and additional demographic information.
We may also collect and store personal information about other people that you provide to us. If you use our Website/App to send others (friends, relatives, colleagues, etc.) information that may interest them through our system, we may store your personal information, and the personal information of each such recipient
We use various technologies to collect information from your computer and about your activities on our Website/App.
We automatically collect information from your browser when you visit our Website/App. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website or mobile application address.
When you visit our Website/App, we may assign your computer one or more cookies to facilitate access to our Website/App and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our Website/App, such as the web pages you visit, the links you click, and the searches you conduct on our Website/App. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Website/App.
We may use internet technology, such as web beacons and other similar technologies, to track your use of our Website/App. We also may include web beacons in promotional (or other) e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our Website/App visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
We may allow third-parties, including (but not limited to) our authorized service providers, advertising companies, and ad networks, to display advertisements on our Website/App. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Our Website/App does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness.
How we use the information we collect
We may use information that we collect about you to:
- deliver the products and services that you have requested;
- manage your account and provide you with customer support;
- perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
- communicate with you by e-mail, postal mail, telephone and/or mobile devices or send newsletters about products or services that may be of interest to you either from us or other third parties;
- communicate with you with regard to partially completed service requests;
- develop and display content and advertising tailored to your interests on our Website/App and other websites or mobile applications;
- verify your eligibility and deliver prizes in connection with contests and lotteries;
- perform background screening, which may include the use of third parties, on service professionals
- enforce our Terms and Conditions Trade & Website/APP Use;
- operate, manage and further our business or future businesses and
- perform functions as otherwise described to you at the time of collection.
We may use financial information or payment method to process payment for any purchases made on our Website/App, enroll you in the discount, rebate, and other programs in which you elect to participate, to pre-qualify you for credit card and other offers that you might find of interest, to pre-qualify you to participate in our Website/App and Services as defined in our Terms and Conditions of Trade & Website/App Use, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
If your personal information is submitted through our Website/App when applying for a position with our company or to contract with our company, the information will be used solely in connection with considering and acting upon your application, your employment or the contract. We may retain your personal information for a period of time. This information may be shared with our other companies as well as with third-party service providers retained by us to collect, maintain and analyse information or contractual arrangements.
With whom we share your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our Website/App or while using our services.
We may share your personal information with our employees, contractors and agents. Some of the purposes of sharing this information may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our Website/App functionality, and supporting contests, lotteries, surveys and other features offered through our Website/App or providing information about you. These persons or entities may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
When you make purchases, bookings or engage in promotions offered through our Website/App or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or lotteries. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
We match your information and service request against our employees, contractors and agents. When you submit a order request through our Website/App, you consent to our providing your personal information and request to our employees, contractors and agents we match with your request. Sharing this information with employees, contractors and agents allows them to contact you using the e-mail address or other contact information you provided. In addition, we have other approved contractual partners that fulfill service requests, or that utilize their own employees, contractors or agents to supplement our network, and we share your information with them, subject to contractual confidentiality restrictions, in order to attempt to provide the services requested. If using our services pursuant to a membership with one of our partners, DAS may share your service request activity information with such partner. We may also release information to collection and/or credit agencies for past due accounts.
From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you.
We also may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
- When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Terms and Conditions of Trade & Website/APP Use or other agreements or policies.
- In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our Website/Apps and on websites or mobile applications of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or commercial reasons. For example, we may tell our advertisers the number of visitors to our Website/App and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website or mobile application content and services that we hope you and other users will find of interest and to target content and advertising. We may share your business contact information with third parties, including but not limited to, business name, address, telephone number, email address and name of owner or proprietor of the business.
Choices about collection of your information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Website/App because such information may be required in order for you to register; to use our services; purchase products or services; participate in a contest, promotion, survey, or lotteries; ask a question; or initiate other transactions on our Website/App. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys.
Blogs, bulletin boards, reviews and chat rooms
We may provide areas on our Website/Apps where you can post information about yourself and others and communicate with others, as well as post reviews of products, establishments, contractors, and the like, or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms & Conditions of Trade & Website/APP Use. In addition, such postings may appear on other websites or mobile applications or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly viewable web or app pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.
Visiting our Website/App from outside the Australia
No Rights to Third Parties
A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Website/App. A persistent cookie remains on your hard drive for an extended period of time.
For example, when you sign in to our Website/App, we will record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of websites, mobile applications and services that do not use a user or member ID, the cookie will contain a unique identifier. We may allow our authorized service providers to serve cookies from our Website/App to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our Website/App, content and advertising.
You may delete or decline cookies by changing your browser settings. (Click “Help” in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our Website/App may not function properly.
Web/App beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web or app users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence.
Web/app beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our Website/App from an online advertisement displayed on a third-party website or mobile application.
How to contact us